At HRDelivered, we believe that people power business. As a premier provider of HR and PEO services, we partner with clients across industries to streamline their human capital operations so they can focus on growth. Our team is built on collaboration, integrity, and a shared commitment to delivering exceptional client experiences.

Position Overview

The Implementation Manager is a vital client-facing role responsible for managing the onboarding and implementation of new clients into HRDelivered’s PEO platform. You will lead cross-functional efforts to ensure a seamless transition of payroll, benefits, compliance, and HR services, serving as the main point of contact throughout the implementation lifecycle.

Key Responsibilities

• Project Management: Coordinate and manage end-to-end implementation of new PEO clients, ensuring timelines, milestones, and deliverables are met.
• Client Onboarding: Lead onboarding sessions with new clients to gather critical data, assess business needs, and establish workflows for payroll, benefits, and HR services.
• Collaboration & Communication: Liaise with internal teams (payroll, benefits, HR, compliance, technology) to ensure accurate and timely setup. Keep clients informed and supported throughout the transition.
• System Setup: Configure client information into internal systems including HRIS, payroll platforms (e.g., PrismHR), and benefits administration portals.
• Data Accuracy & Compliance: Review and validate employment, tax, and benefits data for accuracy and compliance with federal, state, and local regulations.
• Client Experience: Ensure a positive client experience by proactively resolving issues, setting clear expectations, and providing ongoing education and support.
• Process Improvement: Identify areas to improve implementation processes, documentation, and cross-team collaboration.

Qualifications

• 3–5 years of experience in PEO or HRIS implementation, client onboarding, or payroll/benefits setup within a PEO or HR services environment.
• Strong understanding of PEO operations including payroll, benefits, onboarding, tax setup, and compliance.
• Proficiency with the platform PrismHR
• Excellent project management and organizational skills; PMP certification a plus.
• Outstanding communication and interpersonal skills with a strong customer service mindset.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• High attention to detail and problem-solving ability.
• Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Why HRDelivered

• Competitive compensation and performance-based incentives
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Flexible work arrangements and a supportive, collaborative culture
• Opportunities for growth within a rapidly expanding organization
• A mission-driven team that values client success and employee development

Salary

• $75,000 - $90,000